Information Technology Home
Information Technology is responsible for the district's local area networks, network data communications and related hardware.
In order to streamline support requests and better serve you, it is best to submit a detailed request via email. Every support request is reviewed and assigned to a staff member for support.
You must use a valid New Haven Public Schools email address to submit a request. If you do not have your account yet, call the Help Desk.
How to Request Help Desk Support: (Staff)
A support ticket subject line should enable the helpdesk agent to glance at the subject line and immediately know the issue (without being too wordy). A clear subject line can lead to a quicker resolution–and even help IT solve future tickets featuring similar issues.
Subject Line: Topic of Request – Location
(Example: Old Equipment Removal, Betsy Ross Library)
Note: The helpdesk does not need every detail, just the right ones. However, do not be afraid to ask questions in your ticket.
If you put in the work upfront to include the right details, the rest of the process will be seamless.
Body of Email: Be as descriptive as possible in this area.
Device Type: Windows Desktop, Windows Laptop, Mac Desktop, Mac Laptop, etc.
Device issue and the location of device for more efficient assistance.
Photos and screenshots of the screen or error message is helpful.