Information Technology Services Help Desk
In order to streamline support requests and better serve you, it is best to submit a detailed request via email. Every support request is reviewed and assigned to a staff member for support.
You must use a valid New Haven Public Schools email address to submit a request, if you do not have your account yet call the Help Desk.
How to Request Help Desk Support:
A support ticket subject line should set expectations, and if possible, enable the helpdesk agent to glance at the subject line and immediately know the issue (without being too wordy).
A clear subject line can lead to a quicker resolution–and even help IT solve future tickets featuring similar issues.
Subject Line: Topic of Request – Location
(Example: Old Equipment Removal, Betsy Ross Library)
The more detailed the ticket, the more likely it will be solved quickly and without much heavy lifting on your end.
Body of Email: Be as descriptive as possible in this area.
Device Type: Desktop, Laptop, Mac or Windows etc.
Device issue and the location of device for more efficient assistance.
Photos and screenshots of the screen or error message is helpful.
Director of Information Technology
54 Meadow St 4th Fl
New Haven, CT 06519