• Information Technology Services Help Desk

    In order to streamline support requests and better serve you, it is best to submit a detailed request via email. Every support request is reviewed and assigned to a staff member for support.

    You must use a valid New Haven Public Schools email address to submit a request, if you do not have your account yet call the Help Desk.


    How to Request Help Desk Support:
    A support ticket subject line should set expectations, and if possible, enable the helpdesk agent to glance at the subject line and immediately know the issue (without being too wordy).

    A clear subject line can lead to a quicker resolution–and even help IT solve future tickets featuring similar issues.


    Subject Line: Topic of Request – Location
    (Example: Old Equipment Removal, Betsy Ross Library)

    The more detailed the ticket, the more likely it will be solved quickly and without much heavy lifting on your end.

    Body of Email: Be as descriptive as possible in this area.
    Device Type: Desktop, Laptop, Mac or Windows etc.
    Device issue and the location of device for more efficient assistance.
    Photos and screenshots of the screen or error message is helpful.

  • Director of Information Technology

    Gilda Herrera
    54 Meadow St 4th Fl
    New Haven, CT 06519
    Phone: 475-220-1700
    Hours: 8am-4pm
    Email: helpdesk@nhboe.net